Stores and customers

Transparency is a powerful tool of collaboration: the disclosure of information stimulates cooperation in fashion and it consolidates the relationship of trust with our customers.

MAKE THE GARMENT LIVE LONGER

  • Collection of used garments

    OVS collection of used garments

    Since 2013, the collection of used clothing has been active throughout the sales network. In 2022 the initiative was renewed with the program "Dona i tuoi abiti usati a Humana". Thanks to the partnership with Humana People to People Italia, customers can deliver used clothing at over 800 stores in the OVS sales network, entrusting them to the international cooperation organisation.

    WHERE DO THE COLLECTED ITEMS GO*?

    • 70,6% reuse and resale market
    • 21,95% production of recycled fibers
    • 7,45% destined for waste-to-energy recovery

    * Data from Humana People to People Italia Annual report.

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    Upim collection of used garments

     

    In 2026, UPIM joined the "Raccogli-amo" initiative—organized by the textile consortium Erion Textiles—to offer customers a used textile collection service and ensure proper end-of-life management. The service is available at selected stores.

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  • Care and repair

    One of the ways to minimize the waste of resources is to offer people durable products and with them the means to extend their lives. For this reason we have adopted a series of measures:

    • on the OVS e-commerce site you can find suggestions to take care of the garments and extend its useful life;
    • products are sold with some spare parts to facilitate any minor repairs;
    • for more important repairs, OVS offers a tailoring and repair service in seven sales points in Italy. 

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Immagine
Podium

FIRST IN FASHION TRANSPARENCY INDEX 2023

In 2021, 2022 and 2023 OVS ranked first place in the Fashion Transparency Index among 250 fashion brands and retailers examined by Fashion Revolution.

Fashion Revolution Index evaluates the level of transparency of brands by analyzing the information disclosed on environmental impacts and respect for human rights, purchasing practices and monitoring of production activities to improve results.

Over the years, OVS has innovated its processes and control tools to track business activities with greater precision and improve the quality of data. The disclosure of information encourages cooperation between actors in the same sector to identify the most significant areas of intervention and have common priorities.

OUR CONTRIBUTION TO THE SUSTAINABLE DEVELOPMENT GOALS (SDG)

CORRECTLY DISPOSING OF YOUR UNWANTED PACKAGING

To comply with Italian Decree No. 116/2020, we have put together a guide on how to correctly dispose of packaging after purchasing our products.

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